Who we are
Our website address is: https://www.magokoro.fi
Oy Magokoro AB
Y-tunnus: 2324043-7
Email: info@magokoro.fi
Phone: +358 44210 7539
Placing an Online Food Order
While we goes to great effort to provide accurate information, item names, descriptions, prices and allergenic warnings on the website, if you are in any doubt about allergy warnings or contents of a dish, it is best to confirm with us directly before ordering. Once you have selected your order from the website’s online ordering menu, you will be given the opportunity to submit your order by clicking on the “Place Order” button. It is important that you check the information you entered, including your food items, before clicking on the “Place Order” button. Once you have clicked on the “Place Order” button, your input errors cannot be corrected. We hold no responsibility if you by mistake order wrong items.
Once you have clicked on the “Place Order” button and your payment has been authorized, you will receive a confirmation email to the email address provided by you. If you have pre-ordered outside of the your business hours, the confirmation email will be sent to the email address provided by you when the we next open for business.
Once you have clicked on the “Place Order” button and your payment has been authorized, you will not be able to cancel your order nor will you be entitled to a refund, unless otherwise specified herein. As a courtesy, you may contact us in order to request a change to your order; however, we are under no obligation to fulfill this change request.
Delivery Times
Our aim is to meet the pick-up time for our customers, agreed at the time of placing the order. However, the confirmed pick-up times are only estimates.
We can not guarantee that orders will be available for pick-up at the agreed time. During rush hours, it might take about 10 – 15 minutes extra to complete your order.
Whilst we will do our utmost to meet this pick-up time, unfortunately there may be factors beyond our control that prevent us from meeting the time slot. Should we expect the delay to be 15 minutes or more, we will contact you to inform about the situation and agree on a new pick-up time as soon as possible.
We shall have no liability whatsoever for any delay or failure to deliver to you where such delay or failure is caused by a circumstance beyond our reasonable control.
Pricing and Payment
Prices will be as quoted on the website. These prices are tax inclusive. You agree to pay all fees and charges incurred in connection with your order.
Payment for all orders may be by Debit Card, Credit Card or Bank Transfer.
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
By using the website’s online ordering service and selecting one of the available payment methods, you are acknowledging and agreeing, to sharing your personal information as entered into the form found on the payment page to the third-party payment processing service and agreeing to their terms of service. You can find details how Paytrail Oyj handles data related to payments from here: https://www.paytrail.com/tietosuojaselosteet. By selecting Debit Card or Credit Card as your method of payment, you agree that you must be authorized to use the card presented as a method of payment. Prior to the purchase of any food or beverage products on the website, you must provide us with a valid debit/credit card number and associated payment information including (a) your debit/credit card number, (b) the debit/credit card expiration date, and (c) the card verification digits required to charge your card.
Cancellations
Orders may be cancelled up to 1 hour before the confirmed pick-up time. We will issue a refund to you within 21 working days. Cancellations within 1 hour of the pick-up time will be charged in full.
Online Food Order Support
If your online food order is taking longer than expected or you have questions about a menu item. If you are experiencing issues with our website.
You can contact us by phone at +358 44210 7539 or e-mail at info@magokoro.fi
Gift Cards
Gift cards are redeemable for foods and beverages at Magokoro restaurant and from our web shop. They are not exchangeable for cash or credit, and will not be replaced if lost or stolen. Magokoro Oy is not responsible for lost or stolen gift card, as well as unauthorized use of gift card. Gift card must be presented at the time of purchase; the available balance will be applied toward your purchase.
Gift cards are valid for 6 months from the date of purchase. The expiration date is not extendable.
Purchase of gift card and use of gift card are final and not refundable.
Complaints and Refunds
In the event that you have a complaint about your food order and/or service quality provided by us, you must lodge your complaint by e-mail at info@magokoro.fi. Depending on the case, you may get a refund to a maximum amount equivalent to the value of the original order. In the event that we are not able to fulfill the food order service to you, you will receive a full refund in the manner with which you paid.
Your Status
By placing an order through the website, you warrant that you are (a) legally capable of entering into binding contracts; and (b) are at least eighteen (18) years old.
We cannot guarantee the confidentiality of email messages sent over public network. The customer/person should avoid providing personal information or other sensitive information to Magokoro via email, and cannot as such be held liable for any direct or indirect damage caused by this.
Other
Any materials, texts, images or logos published on our website are protected by copyright. This material may not be copied, used or provided to an third party without the written agreement with the copyright owner. The product images are samples for the purpose of making ordering more simple, the actual product may look different from the images published here.
Personal data
Data provided by you
In connection with contact inquiries, table bookings and orders We collect and/or handle personal data that you have provided to us at the time of the contact with us, including e.g.:
- Contact details (e.g. name, address, telephone number, e-mail address, city)
- Food preferences and possible allergies
- Possible feedback and inquiry messages provided by you
- Data provided by Paytrail Oyj about you.
- Any other information that may be provided by you
Observed data about you
When visiting our website, observed data about your online usage may be collected. The data includes e.g.:
- Data collected using cookies and other similar technologies, such as the pages browsed by the user, the location the user accessed our website from, the device model, individual device and/or cookie identifier, the channel through which the service is accessed (web browser, mobile browser, application), browser version, IP address, session identifier, session time and duration, geographical location data, date and time, screen resolution, operating system, clicks, scrolling and mouse movements.
Source of personal data
Your personal data is either collected from you at the time of contact inquiry or orders or table bookings. We may also access personal data that you have provided to us by other means, e.g. via phone or email.
Furthermore, your personal data may be received from online technologies, such as cookies, in order to apply filtering, observe usage and develop Our website and services.
Purpose of collecting personal data
We collect your data for the purpose of providing the following services:
- Receiving and processing orders and requests for food and products
- Processing table reservations
- Managing the customer relationship e.g. communications.
How long we retain your data
We store your data for the time necessary to complete processing your orders and your bookings and provide the services to our customers. The customer can once the transactions are complete and we no longer have an obligation to store the information, in written, request their information to be removed. The customer can review information stored about them or update the information by contacting us.